Opportunities through
Interactive 3D applications for sales and service
Interactive 3D applications facilitate remote maintenance and troubleshooting, and improve customer support through interactive guides. In addition, immersive training courses provide an interactive, high-learning experience for your own team and your customers. The result: more efficient solutions, higher customer satisfaction, and a better overall service experience.
Interactive 3D applications for after sales and service! A few approaches…
Customer retention through knowledge transfer
Employee training for clients. Increase knowledge transfer and efficiency with interactive 3D applications.
- Interactive 3D applications can be used to train customer personnel on new products, machines, and systems before they are deployed. Training of customer personnel is improved. New machines can be efficiently operated more quickly, and first-time and operating errors are reduced through virtual training.
- What happens in the machine or system during operation can be clearly communicated. Such insights increase understanding and, in the best case, reduce operating errors.
Increase customer confidence and satisfaction. Communicate more effectively with customers using interactive 3D applications.
- Interactive 3D applications are a tool for pre-sales, after-sales, service and support. Clear illustrations and direct customer involvement in the development, installation, and application processes are another tool for increasing trust and satisfaction.
- Responding quickly to customer needs and visualizing options and solutions changes the way you communicate with customers. It becomes more effective and tangible.
Improve service
Find and fix problems faster. Support field service with interactive 3D applications.
- Efficiently support service personnel with interactive 3D applications. Interactive installation and service instructions speed up the service process. Unlike manuals and video tutorials, 3D applications provide in-depth insight. Every detail can be seen from all angles. There is less doubt and misunderstanding, and more clarity and certainty.
- In the event of problems or failures, interactive 3D applications can guide service personnel through the entire maintenance or troubleshooting process on site. What needs to be done is understood faster.
Remote assistance without miscommunication. Give local service teams peace of mind with interactive 3D applications.
- Interactive 3D applications can be shared by multiple users over an Internet connection. This means that service personnel and experts at your headquarters can be called upon to help with questions and problems at other company or customer locations. Interactive 3D applications can be used for collaborative discussion and step-by-step troubleshooting. Quick and easy to understand.
Simplify upselling and increase understanding with configurators
Show new possibilities with configurators. Explain easier and sell better with interactive configurators.
- Interactive 3D configurators make it easy for prospects and customers to learn about your company’s newest and most efficient products and solutions.
- Prospects can configure products to meet their specific needs. You can see how your company’s products and product developments optimize your own processes. Linking to PIM or BIM data adds value.
- Configurators are a service that links products and possibilities and helps prospects in the evaluation and purchase decision phase.
Easily reduce cognitive dissonance. Demonstrate competitive advantage with interactive 3D configurators.
- Interactive 3D configurators can increase understanding of your products, machines, and technologies. When questions arise, you can walk prospects and customers through your interactive 3D configurator and highlight the benefits or adjustments needed.
- Conflicting or mutually exclusive aspects of a product, technology, or machine decision can be more easily resolved, even when considering competitive products. Configurators can present options, benefits, and interrelationships in a holistic manner, positively influencing the decision for your company’s solution(s).
Want to find out how interactive 3D applications can support your customer service?
Please leave us a message.
We will be in touch with you shortly!
